Cancellation & Refund Policy

Warranty Policy

1. Warranty Duration:

   1.1 Pro-Edition Laptop Stand: The Pro-Edition Laptop Stand comes with a 10-year warranty.

   1.2 Duo-Lift: The Duo-Lift has a 1-year warranty.

2. Registration of Purchases:

   2.1 Products purchased through Amazon or Flipkart must be registered by contacting +91 8006656563 within 1 month of purchase.

3. Warranty Registration for megastro.in Purchases:

   3.1 Products purchased through megastro.in will be automatically registered for warranty.

4. Warranty Registration Requirement:

   4.1 Warranty claims will not be entertained if the warranty is not registered within the specified time frame.

5. Inclusions in the Warranty:

   5.1 The Pro-Edition Laptop Stand warranty covers the following components:

       – Rivets

       – Hinges

       – Silicone grips

6. Exclusions from the Warranty:

   6.1 The warranty does not cover the following:

       – Bends in the body or hinges of the product

       – By registering the warranty, you agree that we have the right to reject warranty claims if any evidence of accidental damage, such as scratches or bends on the product, is found.

7. Shipping of Products:

   7.1 If the warranty claim is accepted, the buyer must ship the products to the designated address.

   7.2 The shipping cost from the customer to the service center will be borne by the buyer.

   7.3 However, the product will be delivered back to the buyer free of charge.

To avail the warranty, you can contact us through the following channels:

– Phone: +91 8006656563

– Email: contact@megastro.in

– Website: Use the “Contact Us” tab on our website.

Note: This warranty policy is applicable from the date of purchase and is subject to the terms and conditions outlined above. Please ensure timely registration of your warranty and adhere to the stated guidelines to avail of the warranty benefits.

Return Policy 

At Megastro, we take pride in the quality and craftsmanship of our products. Our goal is to ensure your complete satisfaction with your purchase. If, for any reason, you find a manufacturing defect in your item, we are here to assist you.

Eligibility for Return:

1. Manufacturing Defects Only: Returns are accepted only for items with verified manufacturing defects. Please inspect your product upon receipt and notify us immediately if there are any issues.
2. Time Frame: All return requests must be initiated within 30 days of the delivery date.
3. Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.

Refund Policy 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@megastro.in.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@megastro.in and send your item to the address given my customer care.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Policy 

To return your product, you should mail your product to address given by customer care(+91 8006656563).

Returns are only applicable in the case of manufacturing defects or damages that occur during shipping of the product. Items cannot be returned by stating that the product is not needed anymore.

Please note that you will be responsible for paying for your own shipping costs when returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Returns must be made within 15 days.

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that we cannot guarantee that we will receive your returned item. If you have any questions, please contact customer care at [+91 8006656563].

Need help?

Contact us at contact@megastro.in or Call us at +91 8006656563 for questions related to refunds and returns.