Megastro Warranty Policy
Applicable Products
This warranty policy applies to the following Megastro products:
- Megastro Pro-Edition Laptop Stand – 10 Years Warranty
- Megastro MVP-Edition Laptop Stand – 5 Years Warranty
- Megastro MVPmini Mobile Stand – 5 Years Warranty
1. Warranty Duration
The warranty period is calculated from the original date of purchase as mentioned on the invoice. Warranty validity continues from the original invoice date irrespective of repair or replacement.
2. Warranty Coverage
This limited warranty covers manufacturing defects in materials or workmanship arising under normal and intended use that affect the product’s functionality.
During the warranty period, Megastro may, at its sole discretion:
- Repair the product, or
- Replace the product with the same or an equivalent model (new or refurbished).
3. Replacement Policy
Only one (1) warranty claim or replacement is allowed per product per Order ID during the entire warranty period. Any repaired or replaced product does not extend, renew, or reset the original warranty duration.
4. Warranty Exclusions
The warranty does not cover damage or issues caused by:
- Accidental damage, drops, impact, or bending
- Physical deformation or forceful adjustment
- Stability-related concerns, as stability depends on laptop weight, size, placement, and surface conditions
- Cosmetic damage including scratches, dents, discoloration, or finish wear
- Normal wear and tear
- Overloading beyond specified or recommended weight limits
- Improper usage, mishandling, or storage
- Unauthorized repairs, modifications, or alteration
Bent or deformed products are not covered under warranty, as bending is considered physical or accidental damage.
5. Warranty Claim Process
To initiate a warranty request, customers must submit the official warranty evaluation form along with:
- Valid purchase invoice
- Correct Order ID
- Clear images and/or videos accurately showing the reported issue
Submission of the warranty form does not guarantee approval. All requests are evaluated based on the product’s condition and compliance with this warranty policy.
6. Evaluation & Timelines
- Warranty evaluation may take up to 48 working hours
- Once approved, repair or replacement may take between 7–30 days
- Megastro will aim to complete the process as quickly as possible; however, delays of up to 30 days may occur in rare cases
- Status updates will be shared via email and/or WhatsApp
7. Shipping Charges
A shipping charge ranging from 48 to 118, depending on the pickup location, will be applicable. This charge must be borne by the customer after warranty approval.
8. Claim Rejection
Megastro reserves the right to reject a warranty claim if:
- The reported issue falls under warranty exclusions
- The product shows signs of accidental or physical damage
- The product has already been replaced once under the same Order ID
- Incorrect, misleading, or incomplete information is provided by the customer
Megastro’s decision after evaluation shall be final and binding.
9. Limitation of Liability
Megastro’s liability is strictly limited to repair or replacement of the product only. Under no circumstances shall Megastro be liable for indirect, incidental, or consequential damages, including loss of data, productivity, or business. Liability shall not exceed the original purchase value of the product.
10. Jurisdiction
This warranty policy shall be governed by and construed in accordance with the laws of India. All disputes shall be subject to the jurisdiction of Dehradun, Uttarakhand.
11. Acceptance of Warranty
Terms By purchasing or using a Megastro product, the customer confirms that they have read, understood, and accepted this warranty policy as available on www.megastro.in.
