Cancellation & Refund Policy

Return Policy

At Megastro, we take pride in the quality and craftsmanship of our products. Our goal is to ensure your complete satisfaction with your purchase. If, for any reason, you find a manufacturing defect in your item, we are here to assist you.

Eligibility for Return:

Manufacturing Defects Only: Returns are accepted only for items with verified manufacturing defects. Please inspect your product upon receipt and notify us immediately if there are any issues.
Time Frame: All return requests must be initiated within 30 days of the delivery date.
Condition: Items must be returned in their original condition, unused, and with all original packaging and accessories.

Refund Policy

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at contact@megastro.in.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at contact@megastro.in and send your item to the address given my customer care.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping Policy

All orders above Rs499/- would have free shipping, all domestic orders would be delivered under 7 days. Expedited Shipment is only available for those who request quick shipping at an additional cost. Orders would be processed within 1-2 day(s) unless otherwise stated.

To return your product, you should mail your product to address given by customer care(+91 8006656563).

Returns are only applicable in the case of manufacturing defects or damages that occur during shipping of the product. Items cannot be returned by stating that the product is not needed anymore.

Please note that you will be responsible for paying for your own shipping costs when returning your item, and shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Returns must be made within 15 days.

For more expensive items, we recommend using a trackable shipping service or purchasing shipping insurance. Please note that we cannot guarantee that we will receive your returned item. If you have any questions, please contact customer care at [+91 8006656563].